Novotel Ambassador Seoul Dongdaemun Hotels & Residences

[User Guide]

• Check-in time: 15:00; Check-out time: 12:00 noon

• Guest benefits: Free access to the swimming pool, fitness room, and kids room (outdoor rooftop swimming pool is not open during the winter season from November to March), but usage rules vary by facility (usage time, age, frequency restrictions, etc.)

• Free rental items: air purifier, humidifier, baby chair, bed guard, baby stepper, baby bathtub, crib (available up to 24 months); however, limited quantities are available, so please contact the hotel in advance for rental. (02-3425-8000)

• The swimming pool, fitness room and kids room are regularly closed on the first Tuesday of every month. (However, depending on the hotel situation, the operation of additional facilities and closing dates may change without prior notice.)

• Free parking is available for up to 1 car per room during the stay.

• All rooms are equipped with KT equipment, so you can easily order room items and room service using QR codes.

[Information on additional facilities]

• Applicable establishments: indoor swimming pool, fitness center, kids zone

• The indoor pool, fitness center, sauna and kids zone are closed on the first Tuesday of each month. (However, depending on the hotel situation, the operation and closing days of additional facilities may change without prior notice.)

• You must be 16 years or older to enter the fitness center.

• The indoor swimming pool and kids zone require advance reservation and can only be entered once a day.

• You must wear a swimming cap or cap when using the pool

• Bringing in tubes and water play equipment into the pool is prohibited (only life jackets, arm tubes, and neck tubes are allowed)

• Infants under 36 months must wear waterproof diapers

[Breakfast Buffet Restaurant Information]

• 📍 Food Exchange (20th floor)

• Opening hours: 6:30am to 10:00am

  [Additional charge for breakfast (regular price)]

• 2026 Breakfast Surcharge (regular price)

• Adults (14 years and over): 55,000 won (per person per night)

• Children (61 months to 13 years and under): 27,500 won (per person per night)

• Infants (under 61 months): Free

  [2027 breakfast surcharge (regular price)]

• Adults (14 years and over): KRW 60,000 (per person/night)

• Children (61 months to 13 years and under): 30,000 won (per person per night)

• Infants (under 61 months): Free

• Breakfast can be operated on a two-part or three-part system, depending on the number of guests. (Select time of use when checking in)

• Operating hours or locations may change without prior notice depending on hotel conditions.

• Breakfast is free for up to 2 children under 16 when using the breakfast package or adding breakfast for 2 adults on-site.

[Kids Room Usage Guide]

• 📍 Location: 2nd floor

• Opening hours: 8:00am to 20:00pm

• You can enter once per day during your stay (50 minutes per visit)

• Example) In the case of 1 night and 2 days, 1 use on the day of check-in and 1 use on the day of check-out = can be used up to 2 times (however, use within the length of stay and the kids' room availability time is required)

• Reservation system operation (use after making a reservation in advance using the QR code provided in the room)

• You can use it when accompanied by a parent or guardian.

• The first Tuesday of every month is a regular holiday. (However, it may change without prior notice depending on hotel conditions.)

[Guide to using the fitness center]

• 📍 Location: 20th floor

• Opening hours: 6:00am to 22:00pm

• The first Tuesday of every month is a regular holiday. (However, it may change without prior notice depending on hotel conditions.)

• Please bring your own sneakers. (Sportswear top and bottom can be rented)

• Available for ages 16 and up.

• You can use it an unlimited number of times during your stay.

[Swimming pool usage guide]

• 📍 Location: Indoor swimming pool (20th floor)

• Opening hours: Indoor swimming pool (7:00am to 21:30pm)

• You can enter once per day during your stay.

• Example) For 2 nights, 1 use of the indoor swimming pool on the day of check-in+1 use of the indoor swimming pool on the day of check-out = a maximum of 2 uses. (However, you must use the pool during your stay and when the pool is available)

• Reservation system operation (use after making a reservation in advance using the QR code provided in the room)

• The first Tuesday of every month is a regular holiday. (However, it may change without prior notice depending on hotel conditions.)

• Operation status, hours, etc. may change without prior notice depending on hotel conditions.

• If you have a tattoo, you may be restricted from using it.

• Use is restricted for customers who are under the influence of alcohol.

• Please be sure to wear a swimming cap or cap when using the indoor swimming pool.

• Infants under 36 months can use it when accompanied by an adult and must wear a waterproof diaper and arm tube.

• Swimming pool tube import criteria: Only arm tubes, neck tubes, and life jackets can be brought in; other types cannot be brought in. (Donut type, boat type, etc. are not allowed)

[Executive Lounge User Guide]

• Executive Lounge operations are subject to change without prior notice depending on hotel conditions. (Time, 2-3 part operation, location, etc.)

• In order to provide optimal service, the Executive Lounge restricts access to guests under 13 for breakfast and tea time, and under 19 for happy hour.

• Additional charges will apply for products not included in the Executive Lounge; please contact the hotel in advance.