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Terms and policies

Customer support

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Phone : Mon–Sat, Holidays 10–16 (UTC+9)
Chat : Mon–Fri 08–18 / Sat–Sun, Holidays 10–16 (UTC+9)

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Promise of Tripbtoz

Reward Program Operating Policy

Tripbtoz Content Reward Program Operating Policy


Tripbtoz Co., Ltd. (the “Company”) provides the Tripbtoz Content Reward Program (the “Program”), under which Members are rewarded in TripCash for reservations and payments generated through their uploaded content.

This Operational Policy has been established as a standard for the proper operation of the Program. By activating the participation button, Members are deemed to have agreed to this Operational Policy, which constitutes a part of the Terms of Service.

Matters not specified herein shall be governed by the Terms of Service, Privacy Policy, TripCash Policy, and applicable laws and regulations.

Article 1 (Reward Accrual and Payment Criteria)

  1. Rewards are granted for hotel reservations and payments made through shared links generated from Member-uploaded content in which participation has been activated as designated by the Company.
  2. Rewards are confirmed after the completion of the hotel checkout, and confirmed rewards are provided in TripCash. Rewards will not be granted for reservations that are canceled, refunded, or marked as no-shows.
  3. Rewards are calculated based on the final payment amount, excluding amounts paid by coupons, promotions, or TripCash.
  4. For payments made in foreign currencies, rewards will be converted into Korean Won (KRW) based on the exchange rate determined by the Company (e.g., 1,500T = 1 USD).
  5. The specific conditions for reward rates, validity periods, confirmation timelines, exchange rate standards, and other details will be separately announced on the Service screen, and may be changed by the Company as necessary for operational reasons.
  6. The measurement of performance and eligibility for rewards will be determined primarily based on the Company’s internal data and evaluation standards. If a Member raises an objection, it will be reviewed only within the procedures and scope established by the Company, and the Company’s final decision shall prevail.

Article 2 (Program Scope)

  1. The Program is limited to specific types of content designated by the Company (videos and TripTalk accommodation review posts).
  2. The availability of the participation button may be restricted based on the Company’s partnership agreements, operating policies, or technical requirements, and accommodations not meeting such conditions are excluded from the Program.
  3. The availability of the participation button and the designated accommodations may be changed at the Company’s discretion in accordance with its operating policies.

Article 3 (Reward Restrictions and Cancellations)

Rewards may be restricted or canceled in the following cases:

  1. When the Member personally makes a reservation or payment through their own content.
  2. In cases of fraudulent activity (invalid clicks, abuse, false or exaggerated advertising, spam sharing, etc.).
  3. In cases of rights infringement, violation of advertising-related laws, or other illegal acts.
  4. When reservations or payments occur after the content has been deleted or the participation status has been deactivated (OFF).
  5. Any other acts that disrupt or hinder the normal operation of the Service.

If any of the above violations are confirmed, the Company may take actions including the recovery of TripCash already paid, restrictions on participation in the Program, or restrictions on the Member’s account.

Article 4 (Advertising Disclosure Obligations)

  1. When Members post or share links generated through the Program on external media (e.g., blogs, social media, communities), they must comply with applicable laws such as the Act on Fair Labeling and Advertising and the Korea Fair Trade Commission’s Guidelines on Review and Endorsement Disclosures.
  2. In particular, Members must clearly disclose their economic relationship with the Company (reward compensation) by including appropriate wording such as “advertisement,” “sponsored,” or “affiliate.”
  3. Any legal responsibility arising from a Member’s failure to comply with such disclosure obligations lies solely with the Member, and the Company assumes no liability.
  4. The Company may, when necessary, provide guidelines on how to make appropriate advertising disclosures.

Article 5 (Program Modification and Termination)

  1. The Company may modify or terminate the Program as necessary for service operations, and in such cases, prior notice will be provided to Members in accordance with applicable laws and regulations.
  2. Unless otherwise required by law, rewards accrued up to the termination of the Program will remain valid for a certain period as determined by the Company.
  3. Other details related to modifications or termination of the Program will follow the Company’s operating policies and applicable laws and regulations.

Article 6 (Disclaimer)

  1. The Company does not guarantee Members any expected profit, and the amount of rewards may vary depending on data measurement results.
  2. The Company shall not be liable for any damages caused by force majeure, service interruptions, technical issues, or reasons attributable to the Member.
  3. The Company bears no liability in cases where measurement is not possible due to abnormal network environments, device settings, or cookie/ID blocking.